Amazon is investigating reports of customers being sent random items, such as foot massagers and cat food, instead of their pre-ordered Playstation 5 console.
There have been numerous reports on Twitter and Reddit of Amazon UK delivery people switching the contents of a PS5 delivery for something else. No one has gotten a box full of stones (yet), but the substitutions have been varied: pet food, a foot massager and a bag of bulgur. And while the contents of the packages have been different, the stories mostly all play out in the same way. The package gets delayed, and when it does finally show up, its sealed with clear tape instead of Amazon’s trademark Prime-branding.
Amazon told Eurogamer the company wants to do right by customers. “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened,” the spokesperson said. “We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
Complaints responses indicate that Amazon has been getting flooded with refund requests for failed PS5 shipments over the last 24-hours.