Problem
You see the following errors in the Agent_
Script Error occurred while loading COM component:{9BE8D8A1-2DB5-4A29-A95F-50C8B27820DA}
Script Error occurred while getting point product callback component interface.
These errors occur during the AutoUpdate process.
The error is also recorded in:
•McAfee AutoUpdate In Progress console
•Updatelog.txt (Default location: C:\Documents and Settings\All Users\Application Data\McAfee\DesktopProtection\)
Cause
Either of the following is true:
•One of the VSE .DLL files has not registered during an upgrade when installed locally or through ePO.
•The file vsupdate.dll is corrupted.
Solution
Register vsupdate.dll.
1.Select Start, Run, type the following command, and then click OK:
regsvr32.exe “c:\Program Files\McAfee\VirusScan Enterprise\vsupdate.dll”
You see the message: DllRegisterServer in vsupdate.dll succeeded
2.Initiate another update to verify that the problem has been resolved.
Solution
Register all McAfee .DLL files and shared .DLL files in the System32 folder.
NOTE: If a DLL required by VSE is missing or is not registered by this process, additional troubleshooting and tools will be required.
1.Stop the Framework service:
a.Click Start, Run, type services.msc, and click OK.
b.Right-click the McAfee Framework Service, and select Stop.
c.Close the Services window.
2.Register all the Common Framework DLL files:
a.Click Start, Run, type CMD, and click OK.
b.To navigate to the Common Framework folder (dependent on version and upgrade), type the following command, and press ENTER:
CD \Program Files\Network Associates\Common Framework
or
CD \Program Files\McAfee\Common Framework
NOTE: This is the default installation directory. If you specified a different directory during installation, use that location instead.
c.To re-register the files, type the following command and press ENTER:
for %m in (*.dll) do regsvr32 /s %m
d.Wait for the DLL registrations to take place.
3.Register all the VSE DLLs:
To avoid the need for tools like REGMON and FILEMON, you can register all DLLs in the VirusScan Enterprise folder.
a.Click Start, Run, type CMD, and then click OK.
b.To navigate to the VirusScan Enterprise folder, type the following command and press ENTER:
CD \Program Files\McAfee\VirusScan Enterprise
NOTE: This is the default installation directory. If you specified a different directory during installation, use that location instead.
c.Type for %m in (*.dll) do regsvr32 /s %m and press ENTER.
d.Wait for the DLL registrations to take place.
4.Register all the System32 DLLs:
Some of the shared McAfee DLLs are located in the %SystemRoot%\System32 folder:
a.Type CD %SystemRoot%\System32 and press ENTER.
b.Type for %m in (*.dll) do regsvr32 /s %m and press ENTER.
c.Wait for the DLL registrations to take place, and then close the command prompt window.
5.Restart the Framework Service:
a.Click Start, Run, type services.msc, and then click OK.
b.Right-click the McAfee Framework Service and select Start.
c.Close the Services window.
d.Initiate an AutoUpdate.
