Apple is now conducting repairs of MacBook, MacBook Air, and MacBook Pro keyboards on-site at its stores, and it’s promising a next-day turnaround for pickup in many cases.
The company previously sent machines out to its repair depot, but it’s now telling its Genius Bar employees to handle “most” keyboard-related repairs at the store “until further notice.” The company wrote in a service memo that “additional service parts have been shipped to stores to support the increased volume.” Apple’s attempt to expedite the keyboard repair process is just the latest development in the ongoing saga of the much-maligned butterfly keyboards that are found on all modern Mac laptops. The keys are vulnerable to sudden failure and unpredictable behavior if dust or outside debris makes its way into the mechanism.
