Google is launching official Android technical support on Twitter via the hashtag #AndroidHelp. The firm offers to answer many technical questions about the operating system. As soon as you accept that the discussion is public. Google has also provided some additional information about its new tech support method on Reddit, noting that its responses will come from the official @Android Twitter handle. Further, the tech giant said you can use the hashtag to get a response for most Android-related concerns, including general troubleshooting, identity and authentication, accessibility and security.
Have questions related to your #Android ?? We’re here to help. Now, you can get assistance by tweeting your issue using hashtag #AndroidHelp.
— Android (@Android) January 27, 2020
Google didn’t say why it chose to provide technical assistance on Twitter this way instead of having people DM the Android account with concerns. Maybe it has technology that makes it easier to weed out spammers if the messages are public. Also, the fact that everyone will be able to browse messages with the hashtag could give people a way to find answers on their own instead of having to ask in the first place.
