Tesla is hiring remote support staff to, along with other duties, handle complaints people tweet at him.
Among the job responsibilities of Tesla Energy Support Specialists are to resolve or redirect grievances as needed and to “address social media escalations directed at the CEO with critical thinking.” The company ditched its PR department last year, and the support specialists are now “the front line and face of the Tesla brand,” according to a job listing.
While it’s unclear whether this new specialist will post from a company account or elsewhere, more and more companies have in recent years fielded teams of customer relations specialists who address customer concerns on social media. Similar to the currently vacant Tesla Support account, companies like FedEx and Amazon have dedicated Twitter handles through which to interact with customers.
You can view the Tesla job listing here. Qualifications include a good internet connection, a quiet place to work, at least one year of call center experience, and being receptive to constructive feedback.
