Apple has launched a new replacement program for its iPhone XS, XS Max, and XR smart battery cases, after charging issues were discovered in some devices.
According to Apple, some Smart Battery Cases can experience charging issues, including cases that will not charge or charge intermittently when plugged into power, or cases that will not charge an iPhone or charge it intermittently.
Affected Smart Battery Cases were manufactured between January 2019 and October 2019. Apple says that this is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible cases for free.
All Smart Battery Cases designed for iPhone XS, XS Max, and XR manufactured between the above dates are eligible for replacement. Apple says that no other iPhone Smart Battery Cases are a part of the program, which means no iPhone 11, 11 Pro, or 11 Pro Max battery cases will be replaced.
According to Apple, the affected models were manufactured between January and October 2019 the cases were announced in January. If you want to take advantage of the program, then Apple says you’ll need to take it into an authorized service provider or an Apple store, where it will be examined to make sure it’s eligible. If it is, then Apple says it will dispose of your old model in an environmentally friendly way. Affected cases will be covered for two years following their original sale, according to Apple.