Xbox games aren’t opening or launching for many across Europe today, with an error message being presented instead. “The person who bought this needs to sign in,” the error message said, alongside a long message that suggested the wrong person was playing the game. It was also accompanied by a long error code, reading: 0x803f9006. The issues started at around 1PM ET, and Microsoft is aware of the problems and has marked the outage as “major.”
The problems appear to be related to the Microsoft Store, which is also preventing some Xbox owners from purchasing games right now. Microsoft says it’s working on the issues, but it’s not clear when Xbox owners will be able to launch games or access the store again.
The issues appeared to be present with both digital purchases as well as those for which players own the disc.
Modern Xboxes check in with Microsoft’s servers when players open games, in part to ensure that the account that is logged onto the console has the correct usage rights to play it.
But that system also means that any technical errors with those systems – such as a partial or complete outage can leave players without the option to open or play those games at all.